Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
about the product
Do I need someone to install the filter?
With some products this is not necessary. If someone else needs to come and install it, it will be on the product page with further instructions.
Can I filter cold & warm water with the filter?
For the GOURMET and VitalFilter products, hot water can damage the filter cartridges in the system quite quickly. If this happens once or twice very briefly, nothing is wrong (just flush cold water through the filter as quickly as possible), but more frequent or long contact with warm or hot water will break the filter. The active carbon in the filter then decays, which then releases the already accumulated waste. If suddenly a lot more water comes out of the filter than normal, this could be a sign of a broken filter. We advise against further drinking this water because the already accumulated waste products can be released.
What is the difference between CLASSIC & GOURMET?
With the CLASSIC the water in the whole house is vitalized; with the
GOURMET only the drinking water is vitalized (and filtered).
Does VitalFilter work with every faucet?
The VitalFilter doesn’t work with all faucets. The faucet needs a connection of M 22x1 inner thread and it comes with an adapter M 22x1 outer thread x M 24x outer thread (It doesn’t work with faucets that have an integrated shower).
Can I travel with my VitalFilter?
In general, the customer can take the VitalFilter with him in a suitcase as it just needs to be screwed onto the faucet.
Please pay attention to the fact, that there might be some water in the filter, which can rinse out. So, the customer has to make sure, he empties the filter before putting it in the suitcase.
Are maintenance costs or actions necessary for the vitalizers?
Our vitalizers do not require any maintenance.
What is the shipping cost?
Shipping costs are depending on the country you live in. At the checkout, it will be automatically calculated.
We offer free shipping for orders over a certain amount.
How can I track my order?
Click here to track your order.
Do you offer free returns?
Yes! We offer free returns, check our Returns & Refunds policy.
What happens if my product breaks?
Aqualy offers 1-year warranty where we guarantee remedies for product defects for one year from the date of sale. During that time, if there is a manufacturing or assembly defect present, we will repair or replace the product.
Please note: Only when people install the system themselves, some extra contact with Aqualy is needed for a full warranty. This is because a measurement cannot be taken on the spot to find a good spot. That is why we can only give a guarantee on the vitalization module of the system when the customer sends a photo of the place where the system will be installed, including an explanation of any cables and devices in the vicinity. Preferably as complete as possible, of course. In this way we can advise a good location for the system by means of a photo and guarantee the lasting effect of our devices. If customers do not do this, we cannot guarantee the operation of the system.
If you receive the product broken, you can of course exchange it.